Frequently Asked Questions

Shipping Fees

Local Orders

We offer $5 local delivery within the Cairns Region (Gordonvale - Palm Cove)

Within Australia

We offer $9.95 flat-rate shipping Australia wide.

Apologies however we do not ship internationally.

 

What if I purchased an item on pre-order?

If you purchase an item on pre-order, it will be shipped as soon as it arrives at Prepp’d HQ.

If you have purchased an item on pre-order along with other products on the website, ALL items will be held to await your pre-order. We will not be able to support multiple shipments.

 

Magnetic Planners

How do I write on my Magnetic Planner?

Our products are designed for wet erase liquid chalk markers which can be purchased on our website.

Alternatively another good option is UNI liquid chalk markers which can be purchased at Officeworks and some Newsagents. Both are high quality and the colours look very vibrant & effective on our planners. 

You can get cheaper liquid chalk markers, however these are generally poor quality. Eg. they often don’t look anywhere near as vibrant, they don’t last long, they may not be ‘wet-erase’ markers and could be difficult to wipe off or leave a 'ghosting' effect.

 

How do I use/prime my liquid chalk markers?

When you first use liquid chalk markers, you will need to ‘prime the nib’ to get the ink to run through to the nib/tip. Simply hold your marker vertically and carefully pump the nib down on some paper until the ink starts to come through. Don’t overdo it or you will have excess ink. 

If you have not used your markers for a while, similarly, give them a little shake and pump the nib a couple of times to get fresh ink through.

 

How do I clean & care for my Magnetic Planners?

CARE INSTRUCTIONS: 

  • Our planners are wet-erase and should be cleaned with a soft damp (fabric based) cloth.
  • We recommend micro-fibre cloths, which are readily available at Coles, Woolworths, Kmart & Bunnings.
  • Certain products are known to cause damage to our planner surfaces. PAPER TOWEL, WET WIPES AND TISSUES SHOULD NOT BE USED TO CLEAN PLANNERS.
  • We do not recommend pumping your liquid chalk on your planners as this can cause indentation. Use an alternative hard/firm non-porous surface for this.
  • When low on ink, shake your liquid chalk and pump fresh ink through.
  • You should not need to apply pressure to write with liquid chalk or clean your planner.